Refund policy

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Thanks for shopping at {{ shop_name }}. Because most of what we sell is personalized or made to order, please read this before you place an order.

Personalized and Custom Orders

Most items on {{ shop_name }} are engraved, printed, or otherwise made to your specifications. Since these are made specifically for you, we can't accept returns or refunds just because you changed your mind, unless the item arrives damaged, defective, or different from what you ordered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or doesn't match what you ordered, contact us within 48 hours of delivery at {{ email }} with your order number and photos of the item. We'll review it and offer a replacement, repair, or refund, depending on what's appropriate.

Non-Personalized Items

For items that aren't personalized or made to order, you can request a return or exchange within 7 days of delivery, as long as the item is unused, in its original packaging, and in resellable condition. Shipping costs for change-of-mind returns are the customer's responsibility.

Bulk and Corporate Orders

Bulk and corporate orders are usually confirmed with a sample or design approval before production starts. Once approved and production has begun, these orders can't be cancelled or refunded, except in cases of a defect or an error on our part.

Refunds

Approved refunds go back to your original payment method. Please allow a few business days for it to show up, depending on your bank or card provider.

Contact

Questions about a return or refund? Reach us at {{ email }}{% if phone != blank %} or call {{ phone }}{% endif %}.